9wkt Privacy Policy
Your personal information is completely safe with us. Learn in detail in this policy how 9wkt stores and protects your data.
This privacy policy ("Policy") applies to all users of the 9wkt platform. Compliance with the terms described in this policy is a prerequisite for using the platform. By using our services, you will be considered to have given your consent to all the contents of this policy.
Introduction and Commitment
9wkt is a secure and modern online gaming platform for sports enthusiasts in Bangladesh. Keeping the information you provide during registration and use of our platform safe is our highest priority. We believe that protecting privacy is not just a legal obligation — it is also our ethical responsibility.
This privacy policy will inform you about what information 9wkt collects, why it collects it, how it uses it, and what you need to know about your privacy rights. Please read this policy carefully and contact our support team if you have any questions.
Data Collection and Use
What Information We Collect
We collect various types of information for the purpose of operating the 9wkt platform. The details are listed below:
- Identity Information: Full name, date of birth, national identity card number (where applicable).
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, or Rocket account numbers; bank account details (for transaction processing purposes only).
- Device and Technical Information: IP address, browser type, device identifier, and operating system information.
- Usage Information: Your activity on the platform, game history, transaction records, and session information.
- Cookie and Tracking Data: Information about your navigation patterns and preferences on our site.
Purpose of Data Collection
9wkt collects and uses your personal information only for the following legitimate purposes:
- For account creation, verification, and management.
- For processing financial transactions including deposits and withdrawals.
- To ensure platform security and prevent fraudulent activity.
- For providing customer support and resolving issues.
- For sending relevant promotional offers and updates (with your consent).
- To meet legal and regulatory obligations.
- For improving platform quality and enhancing user experience.
We never sell your information and do not share it with unauthorized third parties.
Methods of Data Collection
We collect your information in various ways:
- Directly from you: What you provide during registration, verification, or support contact.
- Automatically: Through technology while using the platform (cookies, log files, etc.).
- From third parties: Through payment service providers or identity verification agencies.
Data Sharing and Protection
Sharing Information with Third Parties
9wkt may share your information with third parties in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or banks to complete transactions.
- Identity Verification Services: With trusted verification providers to confirm your identity.
- Legal Authorities: When required by court order or through a valid legal process.
- Fraud Prevention: With agencies specializing in cybersecurity and prevention of fraudulent activity.
Except in the cases mentioned above, we do not sell, rent, or exchange your personal information under any circumstances.
Data Protection Measures
9wkt takes various technical and organizational steps to keep your information secure:
- SSL/TLS Encryption: High-grade SSL encryption technology is used for all data transfers.
- Encrypted Storage: Sensitive information is stored with industry-standard encryption.
- Access Controls: Only authorized staff may view your information, and only when necessary.
- Regular Security Audits: Our systems undergo regular security audits.
- Firewall and Anti-Intrusion Systems: Modern security infrastructure is in place to prevent unauthorized access.
- Two-Factor Authentication: Two-factor authentication is available to protect your account.
However, no data transfer over the internet can be guaranteed to be completely secure. We take every precaution, but no one can guarantee absolute security.
Cookie Policy
The 9wkt website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve the functionality of the site.
The types of cookies we use:
- Essential Cookies: Essential for the core functionality of the site — maintaining login sessions, ensuring security.
- Performance Cookies: Collect anonymous statistics to understand how the site is being used.
- Preference Cookies: To remember your language and display preferences.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause issues with accessing some features of the platform.
Your Rights and Controls
User Data Rights
As a user of the 9wkt platform, you have the following rights:
- Right to Access: You can request to know what information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information in your account.
- Right to Erasure: In certain circumstances, you can request deletion of your data (subject to legal obligations).
- Right to Restrict Processing: You can request that we limit the use of your information for specific purposes.
- Data Portability: You can request to receive your information in a machine-readable format.
- Opt-Out of Marketing: You can request to stop receiving promotional communications at any time.
To exercise these rights, please contact our support team. We will generally respond within 30 days.
Data Retention Period
9wkt retains your information only for as long as necessary. The retention period is determined based on the following factors:
- All relevant information is retained while the account is active.
- Even after an account is closed, some information must be kept for a specified period due to legal obligations.
- Financial transaction records are retained in accordance with regulatory requirements.
- Information related to fraud and security investigations is retained until the investigation is concluded.
Protection of Minors' Data
9wkt strictly provides services only to those aged 21 or above. We do not knowingly collect or process the personal information of any minor.
If we learn that a minor is using the platform, their account will be immediately closed and the associated information will be deleted. If you believe a minor is using our platform, please contact us.
Third-Party Links and Services
The 9wkt platform may occasionally reference third-party services, such as payment gateways. These third parties have their own privacy policies and their practices are outside our control. We are not responsible for how third parties use information. We advise you to carefully read the privacy policy of any relevant third party.
Policy Changes and Contact
Policy Update Process
9wkt may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email.
- A notice of the change will be displayed when you log in to the platform.
- The update date at the top of this page will be changed.
If you continue to use the platform after a policy change, you will be considered to have consented to the revised policy. We therefore recommend that you review this policy regularly.
International Data Transfers
9wkt primarily provides services for the Bangladesh market. If your information is ever processed internationally, we will ensure that the transfer is carried out with appropriate safeguards. We always ensure that your information is handled in accordance with the terms of this policy, regardless of where it is stored.
Complaints and Resolution
If you have any privacy-related complaints, please contact us. We take every complaint seriously and aim to provide a resolution after conducting a proper investigation. We aim to provide an initial response within 30 days of receiving your complaint.
If a resolution is not reached through direct contact with us, you may file a complaint with the relevant authority. We believe in cooperating with all legitimate complaint investigations.
Scope and Applicability of the Policy
This privacy policy applies to all services and platforms of 9wkt. If any part of this policy is found to be invalid or unenforceable, the remaining parts will remain fully in effect. If there is any conflict between this policy and the platform's terms and conditions, this privacy policy will take precedence on matters relating to privacy.
This policy has been prepared in accordance with applicable laws and regulations of Bangladesh and will be governed by the legal system of Bangladesh.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Or get help in Bengali through our 24/7 live chat support.